Last updated: August 2026
Our goal is that you love your coffee. This policy explains when you can return a product or receive a refund.
Unopened, resellable non-food items (for example brewing equipment) can be returned within 14 days of delivery for a full refund, in original condition and packaging.
For hygiene and freshness, coffee beans and other consumables are non-returnable unless they arrive damaged, defective, or incorrect.
Report any damaged, defective or incorrect item within 48 hours of delivery with a photo and your order number. We will replace it or refund its full value, including delivery.
Cancel a subscription at any time from your account — no further charges are made after cancellation. The current cycle is non-refundable once delivered; if you cancel before it is fulfilled we refund the unused portion pro-rata.
Email ashaty_coffee@outlook.com with your order number and the reason for the request. We aim to respond within 2 business days.
Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank.
